Shipping

Stander offers free standard shipping on orders within the lower 48 states. Two-day shipping and overnight shipping are available for most items. We will send you an email with your tracking details as soon as your item leaves our building.

Warranty

Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.

To register your product for this lifetime satisfaction guarantee, visit stander.com/product-registration.

After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.

Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.

Return Policy

Purchases from stander.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.

To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at [email protected].

Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our Where to Buy tool. We advise using the provided contact information to call ahead and ensure the store has the product you are looking for.

No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.

The EZ Stand-N-Go requires assembly and installation on the chair. For detailed instructions on how to assemble and install the EZ Stand-N-Go, watch the assembly video below.

The EZ Stand-N-Go is compatible with furniture cushions that are 12 to 21 inches above the ground, 19 to 26 inches wide, and 24 to 27 inches deep. It is compatible with either fixed, stitched, or removable cushions; install the stand assist frame either around or under your cushion depending on furniture style or size.

Before purchasing, please watch the compatibility video below and measure your chair cushion to determine if the EZ Stand-N-Go is compatible with your furniture.

No, the EZ Stand-N-Go cannot be installed on a bed. If you are looking for something similar to the EZ Stand-N-Go for assistance in and out of bed, check out our assortment of bed handles.