Frequently Asked Questions
Purchases from stander.com are eligible for return within 30 days of delivery (excluding clearance items). The customer is responsible to pay the costs of return shipping except in the case of a defective or damaged product. Upon arrival to our warehouse, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.
To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at firstname.lastname@example.org.
For more information about Stander’s return policy, please visit stander.com/returns.
Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.
To register your product for this lifetime satisfaction guarantee, visit stander.com/product-registration.
After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.
Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts for such items are available for purchase as needed.
Stander offers free shipping on orders over $75. Two-day shipping and overnight shipping are available for most items. Shipping options will be displayed upon checkout and vary by item. We will send you an email with your tracking details as soon as your item leaves our building.
Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our Where to Buy tool. We advise using the provided contact information to call ahead and ensure the store has the product you are looking for.
No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.
Yes, you can find Instruction Manuals for download and Instructional Assembly Videos to watch on its product page.
To find your product, please visit: stander.com/products/
For product information, including specifications, images, videos, and assembly instructions, please visit the specific product page.
You can find your specific product here: stander.com/products/