CouchCane Support

Shipping

Stander offers free standard shipping on orders within the lower 48 states. Two-day shipping and overnight shipping are available for most items. We will send you an email with your tracking details as soon as your item leaves our building.

Warranty

Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.

To register your product for this lifetime satisfaction guarantee, visit stander.com/product-registration.

After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.

Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.

Return Policy

Purchases from stander.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.

To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at [email protected].

Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our Where to Buy tool. We advise using the provided contact information to call ahead and ensure the store has the product you are looking for.

No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.

The CouchCane requires assembly and installation on the chair. For detailed instructions on how to assemble and install the CouchCane, download the assembly instructions below.

The CouchCane is compatible with any four-legged couch, sofa, chair, lift chair or recliner. The front and rear legs of the chair must sit on top of the base pads of the CouchCane to hold it in place. The CouchCane adjusts in depth to fit chair leg depths of 20″-36″ and is not intended for free-standing use.

If your chair does not have four legs, has a round base, or has legs with depths shorter than 20″ and deeper than 36″, the CouchCane will not work with your chair.

Before purchasing the CouchCane, we recommend measuring the depth between the front and rear legs of the intended chair to make sure they fit in the 20″-36″ compatibility range.

No, the CouchCane cannot be installed on a bed. If you are looking for something similar to the CouchCane for assistance in and out of bed, check out our assortment of bed handles.

The base pads of the CouchCane can be placed on either the outside or inside base pads depending on your personal preference. Placing the chair feet on the inside or outside base pad will change the location of the handle.

There is not an accessory tray table for the CouchCane.. If you are interested in a tray table, upgrade to the Stander Assist-A-Tray. The Assist-A-Tray features the same assist handle as the CouchCane, but also comes with a swiveling tray.