WONDER POLE SLIM SUPPORT

Shipping

Stander offers free standard shipping on orders within the lower 48 states. Two-day shipping and overnight shipping are available for most items. We will send you an email with your tracking details as soon as your item leaves our building.

Warranty

Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.

To register your product for this lifetime satisfaction guarantee, visit stander.com/product-registration.

After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.

Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.

Return Policy

Purchases from stander.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.

To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at [email protected].

Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our Where to Buy tool. We advise using the provided contact information to call ahead and ensure the store has the product you are looking for.

No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.

Yes, assembly and installation is required, but is easy and can be done within a matter of minutes. In fact, we have had amazing customers assemble and install the Wonder Pole Slim from their wheelchair!

For detailed instructions on how to assemble and install the Wonder Pole Slim, watch our assembly video below:

Thanks to the tension-mounted design of the Security Pole, you can install it almost anywhere! Unlike traditional grab bars that have to mounted to a wall, the Security Pole can be installed in nearly any location in any room!

Before purchasing and installing, make sure your intended location meets the following criteria:

• • The Security Pole can only be used on flat ceilings. Drop-down ceilings and vaulted ceilings will not work with the Security Pole.
  • The Security Pole will work with ceiling heights anywhere between seven and 10 feet.
  • The Security Pole and Curve Grab Bar can be installed on any floor surface.

We recommend using the pole in the bathroom between the toilet and the bathtub; in the bedroom next to your bed; or in the living room next to a couch or chair. If you have slanted or vaulted ceilings or ceilings higher than 10 feet, we suggest looking at the Signature Life Sure Stand Pole.

To see how past customers have used their Security Poles for fall prevention, check out our blog post “Fall Prevention: Uses for the Security Pole and Curve Grab Bar.”

No, the steel can rust and there too many variables to account for that could make it unsafe, such as: slick surfaces, fiberglass tub floors with minimal support on the underside, and sloped floor for water drainage.

No, the Wonder Pole Slim does not have to be screwed into the floor or ceiling. When installed properly with tension the pole will support the user up to 300 pounds.

The pole does however come with included hardware and pre-drilled holes in the case that you want a more permanent solution in your home, but are not required.