THE STANDER STEP SUPPORT
FAQS
Shipping
Stander offers free standard shipping on orders within the lower 48 states. Two-day shipping and overnight shipping are available for most items. We will send you an email with your tracking details as soon as your item leaves our building.
Warranty
Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.
To register your product for this lifetime satisfaction guarantee, visit stander.com/product-registration.
After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.
Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.
Return Policy
Purchases from stander.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.
To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at [email protected].
No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.
Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our Where to Buy tool. We advise using the provided contact information to call ahead and ensure the store has the product you are looking for.
- Step Height: 4.25″-7.75″
- Handle Height: 27″-32″
- Length: 32″
- Depth: 15″
- Handle Capacity: 300 lbs
- Step Capacity: 500 lbs
- Weight: 30 lbs
The Stander Step is portable and can be used anywhere in the home.
The weight capacity of the two handles is 300 pounds while the landing step can support up to 500 pounds.
Yes, the Stander Step can be adjusted in height. The handles height can easily be adjusted using the adjustment knobs from 27 to 32 inches tall. The landing step can be adjusted using the spring buttons from 4.25 to 5.75 inches tall.
