PT BedCane Support
FAQS
Trying to decide which bed rail is best suited for yourself or a loved one can be a difficult task. That’s why we have compiled useful resources to help make the process easier.
READ OUR BLOG POSTIn our blog, A Life Without Limits, we discuss what questions you should ask yourself before purchasing a bed rail so you can know which options will be best-suited for you.
TAKE THE BED RAIL QUIZBy answering a few questions about yourself and what you’re looking for, our Bed Rail Quiz can recommend several options of bed rails that best meet your needs and wants.
Shipping
Stander offers free standard shipping on orders within the lower 48 states. Two-day shipping and overnight shipping are available for most items. We will send you an email with your tracking details as soon as your item leaves our building.
Warranty
Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.
To register your product for this lifetime satisfaction guarantee, visit stander.com/product-registration.
After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.
Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.
Return Policy
Purchases from stander.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.
To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at [email protected].
Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our Where to Buy tool. We advise using the provided contact information to call ahead and ensure the store has the product you are looking for.
No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.
Yes, assembly is required before using the PT BedCane. For more detailed instructions on how to assemble the PT BedCane, download our assembly instructions below.
The PT BedCane can be used with most traditional beds with box springs, platforms, or slats. It not is not intended to be used with adjustable beds or with extra soft mattresses.
No, for safety reasons, we do not recommend using this bed rail on adjustable beds at this time.
Please visit our sister brand, Signature Life, for the only bed rails designed and approved to prevent entrapment on an adjustable base bed.
