WONDER WALKER LITE SUPPORT
FAQS
Trying to decide which walker or rollator is best suited for yourself or a loved one can be a difficult task. That’s why we have compiled useful resources to help make the process easier.
READ OUR BLOG POSTIn our blog, A Life Without Limits, we discuss what questions you should ask yourself before purchasing a walker or rollator so you can know which options will be best-suited for you.
TAKE THE ROLLATOR QUIZBy answering a few questions about yourself and what you’re looking for, our Rollator Quiz can recommend several options of rollators that best meet your needs and wants.
Shipping
Stander offers free standard shipping on orders within the lower 48 states. Two-day shipping and overnight shipping are available for most items. We will send you an email with your tracking details as soon as your item leaves our building.
Warranty
Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.
To register your product for this lifetime satisfaction guarantee, visit stander.com/product-registration.
After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.
Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.
Return Policy
Purchases from stander.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.
To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at [email protected].
Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our Where to Buy tool. We advise using the provided contact information to call ahead and ensure the store has the product you are looking for.
No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.
Standard Size:
- Weight: 6 lbs
- Weight Capacity: 300 lbs
- Height Adjustment: 32.5″–39″
- Fits Most User Heights: 5’6″-6’3″
- Open Width: 23.5″
- Open Depth: 21.5″
- Folded Width: 8″
- Folded Depth: 8 in
Short Size:
- Weight: 6 lbs
- Weight Capacity: 300 lbs
- Height Adjustment: 28″–33″
- Fits Most User Heights: 4’11”-5’7″
- Open Width: 23″
- Open Depth: 20.5″
- Folded Width: 5″
- Folded Depth: 7″
The Wonder Walker Lite comes in two different sizes: Standard and Short. The standard version can be adjusted in height between 32.5″ and 39″ (for recommended heights 5’6″-6’3″) while the short version can be adjusted in height between 28″ and 33″ (to fit recommended heights 4’11”-6’3″). Please note, recommended user heights are an estimation and can be influenced by various factors, including arm length and body type.
To know which size is best for you, let your hands naturally hang to the side of your body and measure the distance from your wrists to the floor. When adjusting a rollator to the appropriate height, you should set the handles even with your wrists when hanging at your side to allow for a comfortable and natural bend in the elbow.
The Wonder Walker Plus comes ready to use right out of the box. Simply remove the rollator from the packaging, unfold, and adjust the handle height.
To find the appropriate handle height:
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- Stand next to the rollator with your arms hanging naturally to your side
- Set the handles to match your wrists
- This allows for a natural bend in the elbow when using the rollator
Wear and tear items such as rubber feet and hand grips are not covered under Stander’s limited lifetime guarantee. Replacements for these items can be purchased.
