WONDER BATHTUB POLE SUPPORT
FAQS
Shipping
Stander offers free standard shipping on orders within the lower 48 states. Two-day shipping and overnight shipping are available for most items. We will send you an email with your tracking details as soon as your item leaves our building.
Warranty
Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.
To register your product for this lifetime satisfaction guarantee, visit stander.com/product-registration.
After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.
Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.
Return Policy
Purchases from stander.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.
To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at [email protected].
Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our Where to Buy tool. We advise using the provided contact information to call ahead and ensure the store has the product you are looking for.
No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.
Yes, assembly and installation is required, but is easy and can be done within a matter of minutes.
For detailed instructions on how to assemble and install the Wonder Bathtub Pole, download the instruction manual or watch our video below:
The Wonder Bathtub Pole Bar is compatible with standard alcove bathtubs that have flat sides and bathtub rims that are 3 to 7 inches wide and 13 to 21 inches tall. Please make sure to measure your bathtub before purchasing to ensure that it meets these requirements.
To ensure water is contained, the bathtub bar must be used with two shower curtains, one on either side of the Wonder Bathtub Pole. Curtains rods should be installed on the outside of the Wonder Bathtub Pole. See our assembly video for more information.
The Wonder Bathtub Pole is designed to be installed on a flat ceiling. It wouldn’t be suitable to use the pole on a slanted or vaulted ceiling.
Yes, there is an extension piece available for ceilings up to 10 feet tall. To order an extension piece, please call our customer service at 1-800-509-9901.
No, the grab bar portion is in a fixed position between 14 and 34 inches above the tub rim and cannot be adjusted.
No, when installed properly with tension the pole will support the user up to 300 pounds.
The pole does come with included hardware and pre-drilled holes in the case that you want a more permanent solution in your home, but is not required.
If securing the Wonder Bathtub Pole with tension you will not need to install the pole parallel to the joists. The top I-beam evenly distributes tension throughout the ceiling.
If you are permanently installing the Wonder Bathtub Pole using the provided hardware, you will need to find a joist to drill into.
We recommend holding on to the included wrench and tightening the pole once every month to avoid thread-settling and ensuring that the pole is securely fastened.
