ASSIST-A-TRAY SUPPORT
FAQS
Shipping
Stander offers free standard shipping on orders within the lower 48 states. Two-day shipping and overnight shipping are available for most items. We will send you an email with your tracking details as soon as your item leaves our building.
Warranty
Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.
To register your product for this lifetime satisfaction guarantee, visit stander.com/product-registration.
After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.
Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.
Return Policy
Purchases from stander.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.
To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at [email protected].
No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.
Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our Where to Buy tool. We advise using the provided contact information to call ahead and ensure the store has the product you are looking for.
The Assist-A-Tray requires assembly and installation on the chair. For detailed instructions on how to assemble and install the Assist-A-Tray, watch our instructional video below.
The Assist-A-Tray is compatible with any four-legged couch, sofa, chair, lift chair or recliner. The front and rear legs of the chair must sit on top of the base pads of the Assist-A-Tray to hold the tray in place. The Assist-A-Tray adjusts in depth to fit chair leg depths of 20″-36″.
If your chair does not have four legs, has a round base, or has legs with depths shorter than 20″ and deeper than 36″, the Assist-A-Tray will not work with your chair.
Before purchasing the Assist-A-Tray, we recommend measuring the depth between the front and rear legs of the intended chair to make sure they fit in the 20″-36″ compatibility range.
The Assist-A-Tray is leveled by adjusting the three bolts on the tray hanging bracket. Turn the Center Adjustment Bolt clockwise to raise the tray and counterclockwise to lower the tray. Once the tray is leveled, tighten the two smaller clamping bolts to the side.
Please refer to the diagram below for detailed instructions on leveling the tray:
