Frequently Asked Questions
What is Stander's return policy?
Purchases from stander.com or through Stander customer service that are unused and in their original packaging are eligible for return within 30 days of purchase date (excluding clearance items). Please include a copy of the invoice or packaging slip in any returned product.
To initiate a return, please contact our customer service department during our business hours (8 AM to 5 PM MST, Monday through Friday) to receive a Return Authorization number and instructions.
For more information about Stander's return policy, please visit stander.com/pages/refund-policy.
What kind of warranty is offered on Stander products?
Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.
To register your product for this lifetime satisfaction guarantee, visit stander.com/pages/product-registration.
After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.
Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts for such items are available for purchase as needed.
What shipping options are available?
Stander utilizes a tiered flat rate shipping system for all orders within the United States. Shipping charges are based on item weight and dimensions. Larger and heavier items are subject to higher shipping rates. All orders are shipped from our warehouse facility located in Utah, USA.
For more information about Stander's shipping policy, please visit stander.com/policies/shipping-policy.
Is there anywhere I can purchase Stander products in a store?
Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our Where to Buy tool. We advise using the provided contact information to call ahead and ensure the store has the product you are looking for.
Can I use insurance or Medicare to cover the cost?
No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider.
Do you have any bed rails that will work on adjustable beds?
While most bed rails are compatible with adjustable beds, Stander has the only two bed rails that are designed and approved for safe use on adjustable base beds. These bed rails work with adjustable beds with a wood platform and must be permanently attached to the bed platform with the provided hardware.
For more information, please see the Freedom Click Extendable Bed Rail and Freedom Click Bed Handle.
Do you have instruction manuals for download on your website?
Yes, you can find Instruction Manuals for download and Instructional Assembly Videos to watch on our product support pages. You can find your product by visiting stander.com.com/pages/support
Where can I find information about a specific product?
For product information, including specifications, images, videos, and assembly instructions, please visit the specific product page.
You can find your specific product here: stander.com/collections/all
Additional Resources
Contact Us
Call, email, or chat with customer service Monday thru Friday, 8:00 a.m. to 5:00 p.m. Mountain Time
Blog
Visit our blog to find articles on caregiving tips, how to pick out home safety solutions, and more
Where to Buy Tool
Use our Where to Buy tool to find your nearest store carrying Stander products with home safety equipment experts.